Dialed In
Posted by goodmind on August 18th, 2008
“Deep Dialing” is a service that might be more significant than Deep Throat;
Toronto-based Fonolo works by using transcriptions of the phone menus of large companies so that users can navigate them visually. Users simply pick the company they need to call, scan through the company’s phone menu visually, then click the spot they need. Fonolo will automatically dial, navigate the menu and then dial the user’s phone. When the user answers, they will be connected to the right spot in the menu—hence the name, Deep Dialing. (via Springwise)
It will be interesting to see if customer service satisfaction ratings will improve as a result of the service, as one of the most common frustrations is time spent on hold.
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